| Pricing model | You pay per hour. Estimates slip by weeks, final invoice is higher than planned. | Large upfront fee + a monthly charge even after delivery. | Fixed price and fixed scope — you know upfront what you pay and what you get. |
| Public pricing | No. You get them after a discovery call and 'needs analysis'. | No. 'Every project is unique' — the price list is a sales call. | Yes, directly in the packages on the website. No 'call us' games. |
| Who actually writes the tests | The CV you saw ≠ the person writing the code — often a junior offshore. | They show you seniors at the pitch; juniors actually deliver. | Senior QA engineer you know from day 1. No switching out. |
| Time to start | 4+ weeks to hire, train, and onboard someone. | 8+ weeks of kick-off meetings, documents, and ceremonies. | Within 3 days of signing — first working tests in week 1. |
| AI usage | 'We're sticking to proven tools' (= they don't use AI). | Yes in the pitch. In code — old Selenium scripts from 2018. | Claude Code & Cursor daily in production · measurable time savings. |
| Where your code lives | In their cloud or repo. Hard to extract when you leave. | Their own platform — you can't modify or maintain without them. | In your GitHub. Clean, documented, built on open-source libraries. |
| Communication | Account manager forwards emails between you and the team. | Project manager stands between you and the actual developer. | Direct with a senior engineer · shared Slack channel. |
| After handoff | You keep paying hourly for any tweaks or maintenance. | €3–5,000/month retainer 'to keep tests from breaking'. | Maintenance is optional — you can run the framework yourself or with any QA. |
| GDPR / NDA | Test data may end up outside the EU. DPA is often missing or unclear. | Officially EU, but sub-contractors are often in India or Ukraine. | Slovak LLC · written DPA · staff works only on EU-local machines. |
| Extra training & courses | No — just selling hours. | Yes, but you pay separately. Their entire business model is courses. | Onboarding your team to the delivered framework is part of the project. No extra fee. |